Providers stepped up when Rhode Islanders most needed their help through the pandemic, and we thank them for the services they provided then and continue to deliver now. We also appreciate the endless efforts of the diverse group of organizations and volunteers who work toward making quality healthcare accessible to all.
Our members with behavioral health needs can benefit from a pilot program we launched with the Women’s Medicine Collaborative at Lifespan. In the pilot, primary care providers (PCPs) receive support from BCBSRI to identify and treat patients with depression, anxiety, and other mental health conditions. Members can connect with a behavioral health provider during their PCP visit and then continue to receive care from their PCP, or they can switch to a behavioral health provider for ongoing treatment. The pilot also incorporates an alternative payment model focused on quality and cost efficiency.
We all like to see the person we are talking to and getting help from. Our new virtual care management program meets members where they are and offers the reassurance of a face-to-face conversation. BCBSRI nurses can visit virtually while the member is in their own home, in addition to keeping in touch through telephone calls. Seeing members also gives nurses the ability to better identify health issues that weren’t previously addressed.
While any hospital stay can be challenging, an unexpected readmission—especially one that might have been avoided—can be particularly unsettling for patients and their families. We have been collaborating with providers to reduce hospital readmissions after a patient has been sent home. By addressing the root causes of unplanned hospital readmissions and emergency room visits, providers are helping to reduce healthcare costs while also ensuring quality care.
Two proposed programs are already up and running and working to meet the needs of BCBSRI members.
Coastal Medical developed a remote monitoring program that helps patients stay connected to their care teams following discharge. Now, healthcare providers can more easily connect with patients when needed, and care managers can be alerted and respond to a situation before a patient has to go to an emergency room or back into the hospital.
This program provides 24/7 on-demand, at-home care for patients at high risk. A care provider will be dispatched to a patient’s home within 30 minutes, and they can provide many health services, such as an EKG, bloodwork, home safety evaluation, or medication check.Read how BCBSRI is helping members stay home
More Rhode Islanders in the Olneyville and Valley neighborhoods now have access to healthcare. Support from BCBSRI helped Clínica Esperanza/Hope Clinic maintain a neighborhood health station. With simple health checks, residents can learn about chronic conditions and, if necessary, be enrolled into preventive health services.
We are proud to have received the 2021 Carter Inspiring Partner Award from the Rhode Island Foundation. This award recognizes donors that have demonstrated a thoughtful approach and commitment to philanthropy.See our partners talk about our collaborations
More providers are offering safe, affirming, and inclusive care to the LGBTQ community with help from the BCBSRI Safe Zone certification program. Six organizations, with a dozen locations, were certified in 2021, joining nearly three dozen other locations statewide.
The facilities include primary care, behavioral health, child and family services, and organizations serving individuals who have experienced sexual assault, domestic abuse and substance abuse as well as the first pediatric practice: Coastal Medical Waterman Pediatrics.Find a certified Safe Zone provider
We understand the important role that our suppliers play in our ability to deliver innovative solutions to our customers in an increasingly dynamic healthcare ecosystem. With that in mind, we revamped our supplier diversity program, actively encouraging qualified minority- and women-owned suppliers from all segments of the business community to participate in our corporate procurement process.